Any written orders, either via fax or email, constitute a contract that you are bound to and is enforced by the law.
Cancellation of an order will only be accepted on the conditions that the product(s) are unbranded, the product(s) are returned in their original state and in their original packaging, to the Capping SA within 7 days after the product(s) have been delivered to you and the product(s) have not been used or otherwise tampered with in any way.

Capping SA reserves the right to charge a 25% handling and admin fee, for orders cancelled. The penalty fee is at the discretion of Capping SA. Capping SA will, however, be entitled to recover from you the direct cost of purchasing the products.
Capping SA will be permitted to retain any payment that has already been received from you, regarding delivery fees, in the case of the product(s) already delivered to you before the cancellation of your order, as demonstrated above.
In the case of cancelling your payment or in the event of your Credit Card ceasing to be valid for any reason, you will be liable to pay the full purchase price to Capping SA, including the incurred costs by Capping SA regarding any product(s) already delivered to you and product(s) that you have not returned to Capping SA as demonstrated above.

For clients’ who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
Orders for clients on payment terms many not be cancelled after branding has commenced or stock has been specifically bought for the order.

Without prejudice to any other rights or remedies in law, Capping SA shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations.
In the case of an order not paid within the 5 working days; the order will be cancelled, products will be returned to stock and a 25% handing fee will be charged where the invoice is valued at R5000 or more.
Cancelled orders where the layouts have been completed, incur a R200 layout fee excluding VAT per layout will be levied. Regardless if we can meet your deadline or not, with the exception that the branding deadline has been specified to our sales executive upon the placement of your order.
No further orders will be processed until cancellation fees are paid

Whilst every effort has been made to fulfill all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded. Capping SA cannot accept returns on incorrect items which have already been branded regardless of whether it’s Capping SA fault or not. It may take up to a week to carefully check the products that are returned and once we are satisfied that the products are fit for resale we will issue the refund or credit note.
In the case of products being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Any collected product(s) that is on special or has been discontinued, will not be acceptable for retuning, unless the said product(s) is damaged or faulty.
We do not accept returns or changes to orders for items that need to be assembled – eg. PEN