We deliver and/or arrange collection for products purchased from the Capping SA online within South Africa.
We offer you the option to select one of the following methods to deliver your order to you, nationwide:
Door-to-Door delivery
If you wish to have your order delivered to you via our Door-to-Door delivery service via our courier partners, you will be required to provide the full and accurate address where you would like your order to be delivered.
Door-to-Door delivery will be done between 09h00 and 17h00 on working days (Monday to Friday, excluding public holidays).
Our ability to deliver is also always subject to certain factors which are out of our control, including but not limited to the availability of the product(s) ordered from suppliers, the time needed for quality check and accurate product customization and packaging, the accuracy and reasonable accessibility of the delivery address supplied.
Delivery fees
If you opt for your order(s) to be delivered to you via our Door-to-Door delivery service you will be provided with the following Door-to Door-delivery options and be charged the applicable delivery fees at check-out:
Standard door-to-door delivery (5 to 14 working days)
R149. 00 per Order; or free of charge, if any order exceeds R1200. 00
Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid at check-out. For queries regarding delivery, please call or email our customer services on freedomlimpopo@gmail.com
We make use of couriers to deliver the products to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the relevant courier, its directors, employees, sub-contractors, agents or representatives.
General Delivery terms
Capping SA will only dispatch an order for delivery once the full value/price of the order has reflected in their banking account.
We will thereafter dispatch your order and arrange for same to be delivered to the physical address that you have selected and confirmed with us at check-out.
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date.
The delivery date is subject to change due to circumstances beyond our control.
We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date.
Once you receive this notification from us, you may elect to confirm or cancel your order.
We will refund you the rand value you have already paid for your order, if you elect to cancel your order.
Delivery and Transfer of Ownership
All orders will be sealed and packaged for delivery and shall be companied by an original delivery note.
In the case of Door-to-Door delivery – Your order will be delivered at the relevant delivery address, provided by you at check-out, to either you or an individual who is authorized to accept delivery of the order, on your behalf.
If you are unable to accept delivery of your order yourself, please ensure that your authorized representative is available at the delivery address.
Upon delivery of your order, we will require that you or your authorized representative sign the original delivery note and to provide your personal particulars and produce a form of identification (for example, an original ID or driver’s license).
This is to confirm that the goods have been delivered or received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time.
You will be charged additional delivery charges if we cannot deliver your order to you due to access problems or if you are not available when attempts are made to deliver your order.
If we are unable to deliver your order to you after 3 (three) attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct the delivery charges or additional storage costs we have incurred in respect of the failed deliveries, and refund the balance due to you.
In the event that delivery of the order is accepted by someone else, at the delivery address, it shall be presumed that such an individual was duly authorized by yourself, to do so on your behalf and the order will be deemed to have been “delivered” to you, which will result in all risk in and ownership to the products, contained in your order, immediately transferring to you.
Capping SA shall not be responsible for any loss arising out of the unauthorized use, damage, destruction and/or theft of the products once they have been delivered to the delivery address you have provided to us.
Capping SA reserves the right to refuse any collection, in the event that you or your authorized representative have failed to comply notwithstanding the above, Capping SA reserves the right to accept the release of any order, in the event that you or your authorized representative have failed to comply, but on the condition that you have at the very least produced the unique tracking code or order number.
We admit, things happen therefore we will gladly return or refund you should it be necessary.
Also keep in mind that returns and delivery are costly so we suggest that in the event a product is delivered defective, please take a picture and mail it to us for quick assessment.
Should you love your merch also take some pics and send it to us too. We are always eager to see our clients in their happy place.
Should you wish to return your order or any merch contained in your order for any reason whatsoever (excluding where the merch you wish to return are defective),
you may do so just keep the following in mind:
The merch should be returned within 30 (Thirty) days from the date of delivery.
Please include the original signed delivery note or invoice that was provided to you on delivery of your order
(If the merch you wish to return was a gift, do your best to include the original signed delivery note)
Merch that for reasons of public health might not be returned but together we will devise a plan and make it right.
Products that were marked down or discontinued at the time you placed your order and your order was confirmed and paid for may be difficult to replace unless we have other merch you may also love. Merch that are not in their original condition or merch that have been taken apart, altered, damaged or permanently installed, attached or joined to other goods or immovable property at the delivery address or elsewhere might not qualify for a return. Here is the most effective way to start the process:
contact us through our contact us page
Remember the following
Your unique order number relating to the merch you wish to return
The reasons for which you wish to return the merch
The method that you wish to return the merch
In the event that you select Door-to-Door Return
The physical address with date and time on which it is most convenient for you to have the merch collected.
Once you have submitted your request to return the merch, a confirmation of your return request will be sent to you, please double check your address.
Your return will be collected by a courier service at the address provided. Remember to include your delivery note or invoice with the parcel.
One free Door-to-Door return per order, use it wisely.
If we do not have other merch you love we will refund the full purchase price paid for the merch using the same payment method you used to pay for the merch.