Should you place an order merch from our Spreadshop please read the bottom section of this policy
Our returns policy lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at through our contact us page should you not find the required solution to the above on our customer care page.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, feel free to reach out to us through our customer care page.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should send your product to Capping SA.
You can find our address through our customer care page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CUSTOMER OBLIGATIONS ON RETURN OF PRODUCTS AND SERVICES
The customer shall refund to Capping SA all direct expenses incurred by Capping SA or its authorized agents, in the delivery and order fulfillment of the products and services ordered by the customer, as well as the direct expenses incurred by Capping SA or its authorized agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services or product ordered by the customer.
Within thirty days of return of the products to Capping SA or its authorized agents shall refund you any amounts paid by you less any amounts due by you to Capping SA as provided for above.
Branded Products collected may not be returned, unless there is a fault.
This can only occur in the case of approval from Capping SA within 24 hours of delivery collection, where you will be accountable for a 25% handling and admin fee.
No returned product(s) will be accepted without written consent from Capping SA and the corresponding invoice or proof of purchase.
The return of a product(s) to Capping SA will be at your cost.
Please note, the original invoice or proof of purchase needs to be present.
Capping SA shall, subject to the exclusions provided for below and the provisions relating to any return of products, allow the return of products, within 30 days of the date of receipt by you of the products.
Once products have been received by the client, Capping SA has no control over it.
As such we do not accept responsibility for any damages or shortages not reported within 24 hours after delivery.
The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:
any products and services are acquired by auction;
the supply of products which comprise foodstuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer;
to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period;
where the price of the products or services depends on fluctuation in financial markets beyond the control of Capping SA;
where the products are personalized or made to the customer’s specifications;
where the products are perishable or will expire rapidly;
where the products by reason of their nature cannot be returned.
Whilst every effort has been made to fulfill all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
Capping SA cannot accept returns on incorrect items which have already been branded regardless of whether it’s Capping SA,s fault or not.
It may take up to a week to carefully check the products that are returned and once we are satisfied that the products are fit for resale we will issue the refund or credit note.
In the case of products being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Any collected product(s) that is on special or has been discontinued, will not be acceptable for retuning, unless the said product(s) is damaged or faulty.
We do not accept returns or changes to orders for items that need to be assembled – eg. PEN
SpreadShop return policy
Fair Return Policy
Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.
90-day Return Guarantee
Simply return your product within 90 days of your receipt date. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, we can offer you the following return options:
Exchange for a new product
Exchange for a voucher. Can be redeemed towards your next order
Refunding the purchase price is possible as long as you didn’t customize the product yourself.
Easy Returns
Open your shipping confirmation or your Spreadshirt account
Click on “Returns”
Select a reason for your return and choose a Return option
Your return is usually being processed within 7 business days
Who will bear the return shipping costs?
If your order value was $40 or more, Spreadshirt will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!
What happens to returns?
Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us.
Donation: Since 2011, Spread Group has been donating new goods from returns worldwide for charitable purposes, e.g. to associations or families in need.
Recycling and further processing: What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool.