Thank you for shopping at cappingsa.co.za. All commercial transactions on our site are governed by the specific terms of delivery, shipping costs, and cancellation parameters outlined below.

1. Processing & Delivery Speeds

We fulfill door-to-door courier deliveries across South Africa. Total delivery time consists of handling/order processing time plus courier transit time:

• Order Handling Time: All orders are picked, packed, and dispatched within 1 to 3 business days.
• Courier Transit Time: Once dispatched from our fulfillment center, estimated courier transit time is 4 to 7 business days.
• Total Estimated Delivery Time: Expect total fulfillment to take 5 to 10 business days from placement to destination delivery. Tracking details will be emailed automatically as soon as your package ships.

2. Shipping Rates & Delivery Classes

Courier rates are calculated dynamically at checkout based on product handling requirements:

• Standard Shipping Rate (R150): Applies to standard headwear, caps, apparel, wall art, and general merchandise across South Africa.
• Specialized Item Rate (R280): Applies to orders containing specialty provisions (including Darling Sweet products, Yummy Popcorn, or Arthur Ford fragrance ranges) due to specialized courier packaging, fragility, and temperature-sensitive handling requirements.

3. Cancellation, Returns & Refund Policy

Our cancellation and return parameters depend on the material nature of the item purchased:

• Apparel & Headwear: We offer a 30-day return policy on unworn caps, hats, and apparel in their original condition and packaging. Return shipping cost is the responsibility of the customer unless the item delivered was defective or incorrect.
• Perishable & Sensory Items (Fragrances & Food): Due to health, safety, and hygiene regulations, Arthur Ford fragrance ranges, Yummy Popcorn, and Darling Sweet products cannot be returned, cancelled, or refunded once dispatched, unless they arrive structurally damaged or defective.
• Custom Wall Art: Because our Wall Art pieces are custom-printed, orders can only be cancelled within 12 hours of purchase before production initializes. If your art prints arrive structurally damaged via courier handling, please notify support within 48 hours for a replacement exchange.

4. Transaction Security and Support

Capping SA implements secure, encrypted layer protocols to manage financial checkout pipelines safely. If you encounter an issue with your order, payment, or delivery status, please open a support inquiry with our team.

Our operational team will review your query within 48 business hours to resolve tracking errors, arrange damages exchanges, or assist with eligible returns.