At cappingsa.co.za, we prioritize the protection and lawful processing of your personal information. This Privacy Policy outlines how we collect, store, and utilize data across our e-commerce platform in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Personal Information We Collect

When you browse, register, or place orders for our headwear, sweet treats, or stationery products, we may collect the following details:

• Contact & Order Data: Full name, email address, contact phone number, billing address, and physical delivery address.
• Transaction Metadata: Details about items purchased, order history, and courier tracking identifiers.
• Technical Data: IP address, browser type, device information, and site interaction cookies used to optimize your browsing session.

2. Purpose of Processing

We process your personal information strictly for legitimate commercial operational purposes, including:

• Processing and fulfilling your merchandise, sweet treat, or custom headwear orders.
• Dispatching tracking updates and communicating essential order notifications.
• Managing customer support requests and processing return inquiries.
• Improving website security, preventing fraudulent transactions, and optimizing page functionality.

3. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. Data is shared exclusively with necessary third-party service providers required to fulfill your orders:

• Logistics & Couriers: Delivery details are shared with verified courier services operating within South Africa solely to deliver your package.
• Payment Processors: Transaction parameters are securely routed through our payment partners to finalize checkout.
• Legal Compliance: Data may be disclosed if required by law or in response to valid legal processes.

4. Cookies & Web Analytics

Our website utilizes essential cookies to maintain cart contents, handle account logins, and analyze anonymous traffic patterns. You can disable cookies through your web browser settings, though doing so may limit certain functional features of the checkout experience.

5. Your Rights Under POPIA

As a user, you hold the right to request access to the personal data we store about you, request corrections to inaccurate information, or request the deletion of your account details (subject to accounting record-keeping laws). To exercise these rights, please reach out directly through our contact channels.